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01-01-2012, 10:38 AM
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#1 | | Senior Member Join Date: Oct 2011 Location: Houston, Tx.
Posts: 734
| My Infinity Pro failed completely last night after having intermittent problems since the first week I got it which was a moth ago. Boo Hoo. RY4 can I use your shoulder?
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If you can't dazzle them with brilliance, baffle them with bullshit.
Last edited by blueaussie; 01-01-2012 at 01:54 PM..
Reason: Problem was resolved by sharp mind of Berger
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01-01-2012, 10:42 AM
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#2 | | Darth Vaper Join Date: Sep 2010 Location: Leftern Mass
Posts: 10,386
| Quote:
Originally Posted by blueaussie  My Infinity Pro failed completely last night after having intermittent problems since the first week I got it which was a moth ago. Boo Hoo. RY4 can I use your shoulder? | Hmmm...totally dead? Any response at all? Do you have a meter and can you check to see if there's any output at the connector. Could just be the battery. If you got it from Hagstrom, I'm sure he'd be happy to help.
__________________ Do you mind if I STEAM?!
"well, you see Steam, we never had a rule about it because we didn't think anybody would ever DO it!"
I'm one lab accident away from being a supervillan. I knew that a hole wasn't from jersey...
Now will you all please leave while Dr Berger and I make out the Death Certificates!  | |
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01-01-2012, 10:42 AM
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#3 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Oh nooooo, Blu. Yes, you can use my shoulder.  I'd be freaking out. I freaked out when the threads on the end cap wore down and I had to tape it until I got the replacement in. What happened? What was it doing? Did you contact Mike? | |
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01-01-2012, 10:44 AM
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#4 | | Darth Vaper Join Date: Sep 2010 Location: Leftern Mass
Posts: 10,386
| Oh, if you got it from Mike I know he's help you out!
ALL our vendors here are very good, but I think I'd rate Mike #1.
__________________ Do you mind if I STEAM?!
"well, you see Steam, we never had a rule about it because we didn't think anybody would ever DO it!"
I'm one lab accident away from being a supervillan. I knew that ahole wasn't from jersey...
Now will you all please leave while Dr Berger and I make out the Death Certificates! | |
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01-01-2012, 10:51 AM
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#5 | | Senior Member Join Date: Nov 2011 Location: Southern California
Posts: 173
| Oh nooo, hope you get resolved soon!
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tibob1
Keep on Vapin! | |
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01-01-2012, 11:03 AM
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#6 | | Senior Member Join Date: Oct 2011 Location: Houston, Tx.
Posts: 734
| Quote:
Originally Posted by Steampunk Hmmm...totally dead? Any response at all? Do you have a meter and can you check to see if there's any output at the connector. Could just be the battery. If you got it from Hagstrom, I'm sure he'd be happy to help. | I have 3 sets of batteries, we originally thought it was set C, But I continued using all 3 sets and would have the same problem once in a while on all 3 sets. Now after last night I made sure all sets were charged but it did not help it. You get the red light but no blue light when taking a drag. Nothing happens no warmth on carto no vapor, notta.
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If you can't dazzle them with brilliance, baffle them with bullshit. | |
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01-01-2012, 11:06 AM
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#7 | | Senior Member Join Date: Oct 2011 Location: Houston, Tx.
Posts: 734
| Quote:
Originally Posted by RY4 Oh nooooo, Blu. Yes, you can use my shoulder. I'd be freaking out. I freaked out when the threads on the end cap wore down and I had to tape it until I got the replacement in. What happened? What was it doing? Did you contact Mike? | Yea we first diagnosed it as a bad cell in my set C, but after that I found C set would be fine and B set would not work, ect with A set. Now no set of bats work at all, I am really disappointed.
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If you can't dazzle them with brilliance, baffle them with bullshit. | |
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01-01-2012, 11:14 AM
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#8 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by blueaussie I have 3 sets of batteries, we originally thought it was set C, But I continued using all 3 sets and would have the same problem once in a while on all 3 sets. Now after last night I made sure all sets were charged but it did not help it. You get the red light but no blue light when taking a drag. Nothing happens no warmth on carto no vapor, notta. | Quote:
Originally Posted by blueaussie Yea we first diagnosed it as a bad cell in my set C, but after that I found C set would be fine and B set would not work, ect with A set. Now no set of bats work at all, I am really disappointed. | Let's see. You may have something going on with stuff I know nothing about but I have had some similar type issues so let's see if it could be any of those. First you see the red light, when you press the button, what color does the light turn? What carto are you using on it in ohms.... If it is a 1.5ohm carto and that dial is just above the yellow mark.. it will not work.. you might get it to work sometimes here and there but the yellow is the safety cut off. I push mine to the max a lot at 4.7V on the yellow with a 1.5ohm DC. If I move it just a hair higher, it will not work. Now with higher ohm cartos it will, all the way into the red. Next, was the carto on when you put the batteries in. If so, try taking the carto off when changing the batts, then put it back on. When I first got mine, I thought something was wrong with it and it turned out I was pushing to use the 1.5ohm cartos at a higher level than it would do so the safety kicked in. If that is not the issue then I highly suggest contacting Mike. I emailed him on Christmas day when my threads wore down and he got back with me that same day and got me fixed up. | |
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01-01-2012, 11:16 AM
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#9 | | Couldnt take it anymore Join Date: Sep 2010 Location: Mod impersonation carries a stiff penalty YKWYA
Posts: 10,779
| 1st off theres a 6 month warranty so you covered man...as long as you didnt get it soaking wet or something I would think...
let me ask you a question blue...has your upper screw cap ever come loose?..like it will spin sometimes when unscrewing?..or have you tried screwing down the little screw thats the center pin? (not saying to do that..just wondering) Im thinking you may have a contact issue to the center pin..theres a wire connector to the underside that may have become a little loose where the screw goes into it but since your still in warranty I wouldn't mess with it without notcigs telling you to do it...
your bottom cap is OK if your getting the red light..
if you were trying to over amp it the red and blue light would blink really really fast..at least on mine it does..but I dont think thats whats going on.
Oh.test the voltages on all your batts and write that down..especially off the charger and after you try to use them..I had a couple set of batts die off around the same time so thats possible..do you have a meter?
Another thing to try would be cleaning the upper battery contact inside the unit...use a pencil on the eraser end and gently rub that center contact point...
let me know..
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Last edited by berger; 01-01-2012 at 11:26 AM..
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01-01-2012, 11:25 AM
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#10 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by berger 1st off theres a 6 month warranty so you covered man...as long as you didnt get it soaking wet or something I would think...
let me ask you a question blue...has your upper screw cap ever come loose?..like it will spin sometimes when unscrewing?..or have you tried screwing down the little screw thats the center pin? (not saying to do that..just wondering)
your bottom cap is OK if your getting the red light..
if you were trying to over amp it the red and blue light would blink really really fast..at least on mine it does..but I dont think thats whats going on.
Oh.test the voltages on all your batts and write that down..especially off the charger and after you try to use them..I had a couple set of batts die off around the same time so thats possible..do you have a meter?
Another thing to try would be cleaning the contact inside the unit...use a pencil on the eraser end and gently rub that center contact point...
let me know.. | Are you talking about he blinking on the prototype? On mine, when I have overloaded the amps or the batt is dead, it turns a purple color. Haven't seen it blink yet. Just tried to max it out but it is actually working right now beyond what it should | |
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01-01-2012, 11:30 AM
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#11 | | Couldnt take it anymore Join Date: Sep 2010 Location: Mod impersonation carries a stiff penalty YKWYA
Posts: 10,779
| thats actually the light changing back and forth so fast it "looks" purple..
thats what happens when the safety circuitry kicks in..switches back and forth really fast...on..cutt off...on again..cut off...all way faster then a blink of an eye
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01-01-2012, 11:34 AM
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#12 | | Hypervaporation in effect Join Date: Sep 2011 Location: Deep in the Heart of the greatest state in the Union
Posts: 1,540
| Quote:
Originally Posted by berger 1st off theres a 6 month warranty so you covered man...as long as you didnt get it soaking wet or something I would think...
let me ask you a question blue...has your upper screw cap ever come loose?..like it will spin sometimes when unscrewing?..or have you tried screwing down the little screw thats the center pin? (not saying to do that..just wondering) Im thinking you may have a contact issue to the center pin..theres a wire connector to the underside that may have become a little loose where the screw goes into it but since your still in warranty I wouldn't mess with it without notcigs telling you to do it...
your bottom cap is OK if your getting the red light..
if you were trying to over amp it the red and blue light would blink really really fast..at least on mine it does..but I dont think thats whats going on.
Oh.test the voltages on all your batts and write that down..especially off the charger and after you try to use them..I had a couple set of batts die off around the same time so thats possible..do you have a meter?
Another thing to try would be cleaning the upper battery contact inside the unit...use a pencil on the eraser end and gently rub that center contact point...
let me know.. | Isn't his way to new to be having any of these problems guys?
@BA Did you accidentally drop it? Which charger are you using? If a multi-charger what setting do you have? Sure it iss set for 3.7 instead of 3.2? What is the charge rate set at? I would suggestion giving the seller an opportunity to help troubleshooting it before giving him undue bad press.
__________________ Drip that tip, to wet the wire. Now vape that juice, no need for fire  Hypervaporation effect in effect | 
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01-01-2012, 11:35 AM
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#13 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by berger thats actually the light changing back and forth so fast it "looks" purple..
thats what happens when the safety circuitry kicks in..switches back and forth really fast...on..cutt off...on again..cut off...all way faster then a blink of an eye | Wow. Too fast for my eyes for sure. It's a red, purple, blue color. Never realized it was blinking. Can see the red and blue with purple tinge. | |
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01-01-2012, 11:35 AM
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#14 | | Couldnt take it anymore Join Date: Sep 2010 Location: Mod impersonation carries a stiff penalty YKWYA
Posts: 10,779
| Let me further clarify that cut out thing..If it close to cutting out voltage wise it does that..If you are dialed way past that it shuts down and has to be reset by turning it off and back on again...sorry I mis-remebered that but went and verified it on both my units..
when you get around 3 amps it acts differently then when you push it past that point
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01-01-2012, 11:39 AM
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#15 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by wetwire Isn't his way to new to be having any of these problems guys?
@BA Did you accidentally drop it? Which charger are you using? If a multi-charger what setting do you have? Sure it iss set for 3.7 instead of 3.2? What is the charge rate set at? I would suggestion giving the seller an opportunity to help troubleshooting it before giving him undue bad press. | Well I had some issues with it not working intermittently but I was maxing it out and it was selectively working beyond the point it should. Like it is doing now. If he has the red light though, he is getting power.. isn't he? I don't know about the inner mechanics of this thing but so much I suppose could be going on depending on batts, if it was dropped hard enough, or liquid getting in it somehow... IDK. At least the carto ohm is easy enough to check to make sure he isn't maxing it out. And if he has a meter.. that would be some good info to have to help figure it out. | |
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01-01-2012, 11:41 AM
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#16 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by berger Let me further clarify that cut out thing..If it close to cutting out voltage wise it does that..If you are dialed way past that it shuts down and has to be reset by turning it off and back on again...sorry I mis-remebered that but went and verified it on both my units..
when you get around 3 amps it acts differently then when you push it past that point | Yes, I have actually had to remove the batts sometimes when I maxed out. I've been trying to max it out now but it is working on the higher volts right now. | |
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01-01-2012, 11:45 AM
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#17 | | Couldnt take it anymore Join Date: Sep 2010 Location: Mod impersonation carries a stiff penalty YKWYA
Posts: 10,779
| yea I think sometimes the top range moves a bit when the batt voltage drops down during use on switching step down regulators..needs a certain amount of differential voltage or something from what Ive seen in the tech sheets
I shot Mike an email so hopefully he has time to stop by and add his 2 cents if he gets it anytime soon..
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01-01-2012, 12:00 PM
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#18 | | Hypervaporation in effect Join Date: Sep 2011 Location: Deep in the Heart of the greatest state in the Union
Posts: 1,540
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Originally Posted by RY4 so much I suppose could be going on depending on batts, if it was dropped hard enough, or liquid getting in it somehow.
the carto ohm is easy enough to check to make sure he isn't maxing it out. And if he has a meter.. that would be some good info to have to help figure it out. | True and true This (and others like it) is IMHO a fairly advanced unit for new users
__________________ Drip that tip, to wet the wire. Now vape that juice, no need for fire Hypervaporation effect in effect | |
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01-01-2012, 12:02 PM
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#19 | | Couldnt take it anymore Join Date: Sep 2010 Location: Mod impersonation carries a stiff penalty YKWYA
Posts: 10,779
| yea..some feedback would be really helpful in helping to determine his problem...
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01-01-2012, 12:10 PM
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#20 | | Hypervaporation in effect Join Date: Sep 2011 Location: Deep in the Heart of the greatest state in the Union
Posts: 1,540
| We need numbers, pics and graphs. Extended answers to query.
PLZ INPUT DATA
__________________ Drip that tip, to wet the wire. Now vape that juice, no need for fire Hypervaporation effect in effect | |
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01-01-2012, 12:11 PM
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#21 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
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Originally Posted by wetwire We need numbers, pics and graphs. Extended answers to query.
PLZ INPUT DATA | Yep, LMAO! Are we all waiting, tapping fingers and toes. | |
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01-01-2012, 12:45 PM
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#22 | | Senior Member Join Date: Oct 2011 Location: Houston, Tx.
Posts: 734
| Quote:
Originally Posted by berger 1st off theres a 6 month warranty so you covered man...as long as you didnt get it soaking wet or something I would think...
let me ask you a question blue...has your upper screw cap ever come loose?..like it will spin sometimes when unscrewing?..or have you tried screwing down the little screw thats the center pin? (not saying to do that..just wondering) Im thinking you may have a contact issue to the center pin..theres a wire connector to the underside that may have become a little loose where the screw goes into it but since your still in warranty I wouldn't mess with it without notcigs telling you to do it...
your bottom cap is OK if your getting the red light..
if you were trying to over amp it the red and blue light would blink really really fast..at least on mine it does..but I dont think thats whats going on.
Oh.test the voltages on all your batts and write that down..especially off the charger and after you try to use them..I had a couple set of batts die off around the same time so thats possible..do you have a meter?
Another thing to try would be cleaning the upper battery contact inside the unit...use a pencil on the eraser end and gently rub that center contact point...
let me know.. | Berg, the upper screw cap came loose once and that was when I was having the first prob with batt set c. Mike walked me through removing that cap and tightening underneath. Thats whe we decided it was a bad cell in "C" bats. Now it does it on all three sets. I did check the screw where the carto conects and it was loose so I tightened it up but this did not fix it.
Thanks for the TS ideas Berg!
__________________
If you can't dazzle them with brilliance, baffle them with bullshit. | |
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01-01-2012, 12:55 PM
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#23 | | Senior Member Join Date: Oct 2011 Location: Houston, Tx.
Posts: 734
| Quote:
Originally Posted by wetwire Isn't his way to new to be having any of these problems guys?
@BA Did you accidentally drop it? Which charger are you using? If a multi-charger what setting do you have? Sure it iss set for 3.7 instead of 3.2? What is the charge rate set at? I would suggestion giving the seller an opportunity to help troubleshooting it before giving him undue bad press. | Well WW giving him bad press was not exactly what my intentions were about at all. Frankly I am a little pissed that you would insinuate that. As far as dropping it: yes, I have also h droped the other 10 PV devices I have and they work fine. as for giving trobleshooting a shot with the MFG I guess you did not read my post in its entirety. As far as reccomending this device to others I have so on his Facebook wall. Oh and I use the trustfire charger. hope this helps determine if I am slamming someone I like!
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If you can't dazzle them with brilliance, baffle them with bullshit. | |
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01-01-2012, 01:13 PM
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#24 | | Vapezilla Join Date: Oct 2010 Location: Heaven
Posts: 9,724
| Quote:
Originally Posted by blueaussie Berg, the upper screw cap came loose once and that was when I was having the first prob with batt set c. Mike walked me through removing that cap and tightening underneath. Thats whe we decided it was a bad cell in "C" bats. Now it does it on all three sets. I did check the screw where the carto conects and it was loose so I tightened it up but this did not fix it.
Thanks for the TS ideas Berg! | Hey Blu. Those kinds of issues are outta my league. Sounds right up berger's alley though. He is who I run to anytime I have a problem. Totally lost on the top cap stuff. I really hope it's an easy fix and gets worked out for ya soon. | |
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01-01-2012, 01:54 PM
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#25 | | Senior Member Join Date: Mar 2010 Location: Central Ca.
Posts: 582
| BLue I got your email , I responded ( I believe ??? long week man parents on the out this week so sorry if I screwed up ??? ) anyhow get a hold of me at sales@notcigs.com and we will fit it up for you , use the RMA form on my site under the shipping area to send it in. ''
I have NO problem with public posting of issues , ALL companies experience this we just do not hide it that's all ! | |
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