CountryCarolyn

From this WW!!


"From: Brad Bacher <customerservice@boxelderchemicalsupply.com>
Date: 20 November 2011 04:11:45 GMT
To: XXX@XXX.XXX
Subject: Subject: Box Elder Product Recall

Hello Everyone,

Due to recent indications by the public of high Box Elder nicotine strengths, we are issuing a product recall for any bottle of unflavored e-liquid that have been purchased between May and August 2011. We are investigating this problem to the fullest extent possible and we regret to inform you that we will not be selling nicotine products on Box Elder Chemical Supply until we can fully verify the nature and source of this problem. We are very sorry for any inconvenience this may cause you however, we are convinced that for our customers, company and industry, that a recall is the safest course of action due to the nature of this product.

We humbly request that if you have purchased a bottle of unflavored e-liquid from us between May and August 2011, that you place the bottle in a zip-lock plastic bag and mail it back to us.

We do ask that before you ship a product back to us that you contact us at customerservice@boxelderchemicalsupply.com or call 888-962-5877.

Please have the date of purchase or the order ID number and we will be more than willing to issue a Return Merchandise Authorization Number.

We also ask that if you return a product to us that you do so via the US Postal Service and that you send the product via Flat Rate Priority Mail to the following address:

Brad Bacher

1170 Sycamore Dr.

Brigham City, Utah

84302

Any refunds will be issued within 24 hours of the date of an arrival of product back to our facility and will include the cost of return

shipping if Flat Rate Priority Mail is used. We apologize for this problem and thank you for your attention on this matter.

Sincerely,

Brad Bacher

Box Elder Chemical Supply"

Pit Vaper

Well, at least that's a step in the right direction for all concerned. I personally never bought any products from Boxelder, but what it really boils down to is like he said, what's best for the customers, the industry and of course his business.

berger

Between May and August!?!? Jesus...they must make some really big batches..seems pretty extreme or perhaps they know most of it is gone already...must have taken a serious hit in sales...