Ikare

I purchased a Eluma cigs starter pack on January 24th. I love the product! Even with careful use following EXACT instructions my atomizer just stopped working on 2/21. I ordered 3 atomizers from the company 2/21 and received them today 2/25 (with paying express shipping of $9.99) only to find that 2 of 3 did not work at all. The one that works does work beautifully! I emailed...got response to call a 800 number only to be incredibly insulted by the rep that they "had never had this happen before" and insinuated that I was trying to return the ones I had "killed" by misuse! I only had one atomizer from my previous order! I was not doing what he insinuated. Is there any companies that offer a product that is reputable....has GOOD customer service for a customer who loves vapeing but is a newby? Any advise will be appreciated because Eluma has lost me as a customer!

bigslick83

sorry to hear about such bad service.

some people do cause their ecigs to fail, and this can lead to sketchy policies on exchanges or refunds. a dead on arrival should be a non-issue with any company you deal with though. Even if it would have been your fault, it sounds as if the person on the phone was just a jackass. I'm sure they are required to probe into the problem to figure out if they are going to exchange a product, but not just come out and accuse you of trying to scam them.

some places also make you cover shipping (again) both ways just to get a replacement. I just buy the cheapest joye 510s possible and as long as they work out of the box, I am happy. it is really out of the companys hands at this point and anyone that gives a too-good-to-be-true warranty is going to have a signaficant markup. if you buy one of the most available models, you can shop around for the best sales. currently my fav are the ladies at cignot.com

ps (free shipping over $59 but under $300 on most items)

MichaelMurder

You should check out the suppliers list for some suppliers and suppliers hype forum for special deals. From some suppliers. But as you well know customer service is always dictated by the customers and opinions will vary. Nic Nirvana has some decent deals I think they are promoting now.

H3VAPER

there are many that will go above and beyond.. just to help you.. I have never had a bad supplier.. You must have gotton the only one.. its to bad that happened to you.. I got some tornados from TW.. They are the best I have ever had.. and I have had lots.. Been vapeing for over a year.. also had good luck with Dietsmokes, The VP1 is very good to.. Value vaper. If you want a V4 dse-905 These 3 have long batt life.. Thats what i go for..

Rocketman

That is one of the benefits of this forum, and some others like ECF. Be careful though, there are some supplier blog sites that look like forums. If you want to save money, not get pissed off at your supplier, or yourself , scan the threads, look for a seller that has a successful history. When people run across a good seller you will see a lot of positive posting, reinforcement, repeat customers, etc. Some even participate in discussions and are helpful right here.

Also watch out for the VaporHypster. THe one that comes in and brags that he has found the ultimate deal, the BEST e-cig there is, has the website link in his post, or even worse, his signature, and has 1 or 2 posts to his credit. Come on, how many "NEWBIES" know how to put a URL link in their signature on their first post. "I'm new to all this, but I've found - - - ", Unless they are practiced in Hype-ology.

Read up a try and make an educated guess for the type of e-cig you want "first". Then search for a seller that has a HISTORY of providing fair prices and good service. If you are going to search here on the VapeAtron forum I suggest looking for a reputable supplier that has several posts, several responses, from several members.

Sure some of the "new to this" sellers may turn out to be good guys.

And a 1 year warranty? On what? An attomizer? An automatic 510 battery? Warranty against what? If it wasn't DOA, you killed it.
I can see a one year warranty on something like a heavy metal MOD that only has a switch and a connector, no electronics, no autosuck sensor to juice up.

Several members here will offer help and give you some guidance. It's a good place, but evaluate the advice you receive before you spend more money.

Best of luck in the future,

Rocket

40bikes

Ikare welcome to wth strange environment of electronic evaporation.
It's strange because this isn't smoking to which you were used and had adjusted.
All this new stuff is weird for most people and there is an entire new dictionary and the equipment is different as well as the experience.
I made myself sick when I started taking in so much nicotine, BECAUSE I didn't have to go outside to enjoy my vapor.
If you decide to stick with vaping(hope you do) you will have to figure out what you want ,how to get there,type of equipment,level of nic intake, where you'll vape and when, what to take with you across town, or cross country,how many extras( batts,atomisers ,and cartridges or juice).
My Mom used to say there is nothing without compromise, because we all have different ideas of what is right(based on individual requirements and expectations).
I never expected to quit smoking "analogs" because nothing I tried before was successful.
Next week I'll hit 3months "smoke free" , three weeks before then I was vaping part time and answering some of those questions for my personal vaping experience and expectations.
I've spent a chunk of change on vaping equipment and materials;more than the ciggies I would have lit up in three or four months, but I probably have enough juice to get me through Christmas and 3 Mods, some 510s w/extra batts, attys and carts, some 901s ditto extras, some KR808-D1s and lot of cartomisers. I guess I've quit smoking
There is a lot of knowledge around here and empathy for your newbee status. Remember that the only stupid question is the one that 40bikes usually asks. bikes

Rocketman

ditto,

hehe

Ikare

Rocketman- you are the best! Your advise is right on target...I realized quickly exactly what you stated about looking at the number of posts, etc to help determine which ones are obviously better just from the positive posts. THank you for your guidance.

SirVapeALot

After reading your post at first I thought, oh wow that stinks but then I read your post again and thought hmmmmm did you just over react a little? I am no expert or anything but hey, I would be pretty surprised if I got 2 bad atomizers in an order of 3 and I'm just a customer. Maybe the rep you talked to was just sincerely surprised and you took it as something else.

Take my advice and send those bad ones back, I'm sure they will replace them for you. Not trying to stick up for Eluma or put you down or anything but I own an Eluma among along with a few other models and I am very pleased with Eluma's products and customer service. Ok fine I will admit that I've never ordered 3 atomizers and gotten 2 bad ones but I have had to call their customer service a couple of times and they solved my problems every time. Maybe you should just try relaxing a little bit and send those bad atomizers back, I'm sure they will replace them for you.

Unless of course you are trying to pull a fast one on em? LOL J/K!

Hachiroku

Oooh! Oooh! I DO! I DO!

But then, I wouldn't be much of a computer tech if I didn't, would I?

Ikare

Sir Vapealot - no over reaction here! The guy was just really rude and condescending...actually telling me no one had ever ever returned their products because of failure - which if you read within this site and several other vape sites that obviously is not true. I did like the product and was trying it (in addition to 2 other brands) and actually was quite disappointed with the response I received - A business is only as good as their customer service. I will just "eat" the monetary loss of the 2 bad atomizers and take my business elsewhere- I am not even going to waste my time and postage to send them back and possibly have to deal with them again which should clear up any idea that "I was pulling a fast one"

LeCig

All the batteries in the industry have issues imo. This technology is still new as well relatively speaking. I'm sure there will be a super durable battery, quick charge, etc etc that will come in the near future so I agree Ikare that sounds rediculous that someone would tell you that.

I say pony up the batteries and keep your customers happy. The majority of people out there are honest only a few try to get one up on ya, so deal with accordingly. When we get a bat back that has obviously run over by a truck I politely call them and thank them for their honesty

SirVapeALot

Sorry Ikare but I still for the life of me cannot see how someone saying they never got whatever bad stuff before is condescending. I said almost the same thing to you, that I never ordered 3 attys and got 2 bad ones before. Did you think I was being condescending? So you got someone that for whatever reason you didn't like or you felt was rude, why let that bother you so much? Why not just send them back? Do you think that you're somehow entitled to get 2 free atomizers without sending the old ones back? Are you serious? LOL!!! I think it would be great if I could buy a big screen from best buy and if it stops working just call them up and say "hey my big screen stopped working go ahead and ship me a new one". Sounds like in your statement they would exchange them for you. I am starting to get the distinct feeling that I was right and you're probably just trying to make Eluma look bad because they wouldn't just send you 2 free atomizers. Hey maybe I'm the minority but I'm just not buying it sorry.

Ikare

SirVapealot - Not sure what your point is in all of this...I had a bad customer service experience....decided not to do business with the company again.....received some wonderful advise from OTHER users of this site and am quite happy with the service received from the companies I am doing business with. Just a footnote: I had referred a friend to the company I no longer use and after about 10 days she decided it was not for her and called to exercise the return guarantee...retunred as instructed and has patiently waited and no refund given and she is having to go thru her Credit card company to deal with it...poor customer service comes in many forms. FORTUNATELY we can choose who we do business with.

Ikare

Sirvapealot as for your private post which stated: A little testy aren't we? Heck if I was a cust svc rep I would prob give you attitude also, you seem a little ruff around the edges. Was just trying to give you a little advise but like my semi assumptive statement I made earlier, it's obvious you probably just misinterpreted what they were saying like you misinterpreted my statements.

Ikare, take a chill pill will ya. These forums are meant to help and you're already making enemies here. You wonder why a cust svc rep would not have the greatest attitude with you?

One word for you: WHATEVER!

Dwellsouth

LMFAO ~ Good for You Ikare!

bigslick83

ive worked in a few call centers, and manage a high pressure sales floor now. if anyone said anything remotely similar to what he is refering to, or gave any customer any amount of "attitude" I would just fire them. Right on the spot, right in front of everyone else to show the an example of what not to do.

You can not just get an attitude with customers because they are insatiable or irrate. It is your job to difuse, escalate, or make the customer happy. I know what you are saying, with sending out free stuff without waiting for returns. One company sent me 6 batteries to make up for their defective ones, while I sent nothing back.

either one of two things are going on here. 1) the company is being shady, and the rep was just doing his job. 2) the rep was being shady in order to cut back on returns they approved.

I would send them all of my attys back for a cash refund, and say, count the broken ones. (the shipping can not be much more)

Ikare

BigSlick- I just decided it was not worth it..... And they do not do refunds or replace bad merchandise...they give you a "coupon for a future order".I had originally paid for the merchandise & shipping and then I would pay for it to go back to them and then would have to reorder it and pay shipping again - so it was not worth paying for shipping three times! here is what they sent me : Per your request we've issued a return authorization for 2-ATOMIZER. You may return the alleged defective merchandise for warranty evaluation and exchange. If it is determined the items are found to have manufacturing defects, we will provide you with a COUPON CODE that will discount your next purchase equivalent to the value of the exchanged/returned merchandise

Dwellsouth

Eluma has a crappy return policy in that case...very very! That means you have to buy more from them just to get the value of your "discount coupon code" and that's just a total rip off!
How many batteries do you have that work? And you have 1 atomizer working, right? Did you figure out what the model number is of that ecig?

Ikare

Have not even tried to figure out what the model # is yet. I have 3 batteries and the one working atomizer. I have a couple of other models I am trying out now...KR808 is working great

firhill

Me too...

I think (if, as Ikare says, there are threads elsewhere to prove faulty items were returned) that "lying" would be better adjective to descibe the rep in question at Eluma.

If that's the case, then I'd certainly stay away from any company who tells/allows their reps to lie.

Ikare

Nublet with an Eluma... see post #7

SirVapeALot

Oh come on Ikare, it's getting pretty obvious you're on a tear for Eluma. I've dealt with those guys and there's no way in hell that one of their reps is going to say they never had a return before. Now I just think you're full of it! Hell you even said they sent you a "return authorization". Why would they have one of those ready to roll if they never had a return before? So now you're saying this rep said "wow we never had a return" and then turns around in the same conversation and says "ok here's a return authorization". Come on Ikare, you're really not making any sense and you're definitely contradicting yourself.

Oh and BTW, what's with the condescending tone towards me? If you don't want other peoples opinions and a bunch of yes men, then why did you post in a forum? Don't like it when you get opinions that don't agree with you? You're going to get differing opinions so don't be so pissed when somebody calls you out.

bigslick83: There's one other option you left out....Ikare's full of it and is just trying to make Eluma look bad. That sounds more like it if you ask me. The stuff Ikare's saying is just unreal and contradictory. I'm not buying any of it. Probably a plant for another ecig competitor or something.

Firhill: Like I said to bigslick83, assuming Ikare's voicing truth then sure you're right but you know what I think.

Ikare: That post you referenced....there's quite a few positive remarks in there about Eluma. Ironically in this post #7, the dude says they replaced a bad part. LOL very nice job if you were trying to make them look bad.

Ikare

Sir Vapealot I am wondering if you are a Eluma Rep. YOU are the one that keeps dragging this on. AND this is not the only Vape Blog on the planet - and quite a few of them have posts about poor customer service for the company. The post #7 I referred to referenced a bad atomizer - which if you read my first post referencing my DOA atomizers I stated the rep said ""had never had this happen before" ...WHich that one reference proves the rep lied to me. Had the rep immediately said "I apologize for the inconveinance, let me send you a return authorization - here is our policy for returns" I would of hung up the phone a happy camper. But he did not approve the return until about 10 minutes into the call- right from the beginning he was stating that they never had a bad part before and it just did not happen, it was impossible and that I was lying....and me a NEW CUSTOMER! I was the person on the phone with them and I know what was said to me and how it was said. I can CHOOSE to not be verbally abused by a company by taking my business elsewhere and not sending them anymore of my $$....
I am QUITE happy with the models and suppliers (3 different ones) that I am using now. I am QUITE happy with the great advise the members of vapetron has given me....

SirVapeALot

You keep contradicting yourself. They gave you a return approval and the guy in the same call said they don't do returns. I mean come on Ikare, how many times are you going to contradict yourself? I'm a happy Eluma customer yes, rep no but that's just you trying to stifle my opinion and its totally expected based on your track record in this thread. Just call it like I see it. I am happy with Eluma and their customer service. Just hate to see bogus posts. That's just my opinion based on how you continue to contradict yourself and how you talked to me when I gave you advice. Why else do you post for if not for opinions or advice? Oh I know, cause you really just want to bash those guys and people who disagree with you. You're entitled I guess, but don't expect everyone to buy it or agree with you because I sure don't.

You started this argument, I'm just responding. I never picked this fight with you but I'll damned sure finish it. If you read my original post it was just some advice and then you decided to pop me cause you didn't agree with my opinion or advice. Don't post if you're not willing to accept others opinions. Stifling others opinions is just plain socialist/communist nonsense.

I sure hope Eluma chimes in and refutes your non-sense cause I will say...HA HA HA I knew I was right. I can read people, so don't be all upset cause I got your number.